Delivery Policy

Last Updated: 26 September 2026

Shisha Fog provides premium shisha home delivery, rentals, events, and hospitality services across Dubai and selected locations throughout the UAE. By placing an order, you agree to the delivery terms below.

1. Delivery Coverage

Dubai: free delivery across Dubai, typical delivery time approximately 30–60 minutes depending on location, traffic, and order requirements, with service available 24/7.

Outside Dubai: orders generally require at least 4 hours advance booking. Additional delivery charges may apply depending on destination, distance, and service requirements.

Special locations and events may include hotels, holiday homes, yachts, desert locations, private events, corporate events, weddings, celebrations, restaurants, lounges, and partner venues.

2. Delivery Hours

Shisha Fog operates 24 hours a day, 7 days a week. Event bookings, including yachts, desert locations and special setups, require a minimum of 2 hours notice. We recommend 24 hours notice so we can prepare accordingly.

3. Estimated Delivery Times

The standard estimated delivery time within Dubai is 30–60 minutes. Times are estimates and may vary because of location, traffic, weather, building/community access, security procedures, order size, equipment availability, or special setup requirements.

4. Delivery Fees

Within Dubai: free standard delivery.

Outside Dubai: fees are calculated based on destination, distance, and service requirements.

Special deliveries to yachts, desert locations, events, remote areas, or locations requiring special access may be priced separately. Applicable charges will be communicated before confirmation.

5. How Delivery Works

After your order is placed, you receive confirmation through WhatsApp, email, or the website; our team prepares the shisha, flavours, accessories, and equipment; a driver is assigned; an estimated delivery time is provided; the equipment is delivered and, where applicable, set up; and a driver returns at the end of the rental period to collect the equipment.

Customers should provide an accurate address, location pin, phone number, building details, and access instructions.

6. Rental Duration

Equipment is generally available for 24-hour or 48-hour rental. The rental period begins according to the confirmed delivery or setup time.

For 48-hour rentals, the package may include materials for up to 3–4 heads depending on the package. Additional heads, flavours, charcoal, materials, or rental time may be added to the invoice. The driver collects the equipment after the confirmed rental period.

7. Traditional & Electric Shisha Delivery

Traditional sets may include shisha equipment, two heads with selected flavours, heating equipment, charcoal, hose, and required accessories.

Electric sets may include electric shisha equipment, two capsule heads/pods, extra battery, charger, and required accessories. Exact contents depend on the selected package.

8. Delivery Requirements

A responsible recipient must be available at the delivery location. Customers may be asked to present valid identification where required. Orders containing age-restricted products are subject to applicable age-verification requirements. Hotel, holiday-home, and tourist deliveries may require additional verification.

Where necessary, the customer is responsible for arranging building, hotel, community, yacht, or event access. Additional waiting or redelivery charges may apply if the driver cannot access the location or contact the customer.

9. Security Deposit / Verification

Certain tourist, hotel, or holiday-home orders may require a refundable security deposit or valid identification/verification document. A refundable deposit is returned after collection and inspection, provided all equipment is complete and in good condition.

10. Payment

Payment is accepted by online payment link, card, or cash on delivery.

11. Delays & Circumstances Beyond Our Control

Delivery may be affected by heavy traffic, road closures, weather, restricted access, hotel or security procedures, location difficulties, or unexpected logistics issues. Where possible, we will communicate significant delays and provide an updated estimated arrival time.

12. Order Updates & Tracking

Order updates are generally provided through WhatsApp. Where available, customers may receive live tracking or delivery status information. Event and special-delivery coordination may take place directly with the customer or designated contact.

13. Failed Delivery

Delivery may be delayed, rescheduled, or cancelled if the address is incorrect, the customer cannot be contacted, no recipient is available, required verification cannot be completed, access is unavailable, or location information is incomplete or incorrect. Additional delivery or redelivery charges may apply where the issue relates to the customer or delivery location.

14. Contact Shisha Fog

Phone / WhatsApp: +971 56 671 4004 | Dubai, United Arab Emirates | Instagram: @Shisha_fog | Available 24/7 | Anytime, Anywhere.