Refund & Cancellation Policy

Last Updated: 26 September 2026

1. Damaged, Faulty, or Incorrect Orders

Please inspect your Shisha Fog order and equipment upon delivery. If any item or setup is damaged, defective, incomplete, or different from what you ordered, notify the delivery driver immediately or contact our team as soon as possible so we can assess the issue and provide an appropriate solution.

Where appropriate, we may replace affected equipment, correct the setup, replace missing components, or cancel the applicable charge. If a problem is visible at delivery, please inform the driver before accepting the setup whenever possible.

2. Security Deposit

Where a security deposit applies, including certain tourist, hotel, or holiday-home orders, the deposit is fully refundable after the rented equipment has been collected and inspected, provided it is complete and returned in good condition without damage beyond normal use.

Applicable deductions for damaged, missing, or unreturned equipment may be communicated before the remaining deposit is refunded.

3. Cancellation Policy

Orders may be cancelled free of charge before the delivery driver arrives.

If the customer cancels after the delivery driver arrives, delivery fees will be charged.

4. Refunds

Once returned equipment has been received and inspected, or a refund request has been reviewed, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method within 10 business days. Your bank, card provider, or payment service may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since approval and you have not received the funds, please contact us.

5. Contact Us

Shisha Fog — شيشة فوج | Phone / WhatsApp: +971 56 671 4004 | Dubai, United Arab Emirates