Privacy Policy
Last Updated: 4 October 2026
Welcome to Shisha Fog. Your privacy is important to us. This Privacy Policy explains how Shisha Fog collects, uses, shares, stores, and protects your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that allows us to process your orders, provide our services, improve your experience, communicate with you, and comply with applicable laws and regulations in the United Arab Emirates.
Personal information may include your full name, email address, phone/WhatsApp number, delivery address and location details, billing and payment information, and information submitted for event or venue enquiries.
Information collected automatically may include device and browser information, IP address and approximate location, website activity such as pages viewed, clicks and time spent, cookies, and similar tracking technologies.
Communication data may include messages sent through WhatsApp, email, website forms, and customer support channels.
2. How We Use Your Information
We may use your information to process, prepare, deliver, and complete orders; contact you about orders, bookings, delivery, payment, or enquiries; provide support; manage event and venue enquiries; improve our website, services, customer experience, and operations; personalize offers; prevent misuse or fraud; and meet applicable legal, regulatory, accounting, and operational requirements.
Where you have agreed to receive marketing communications, we may send offers, promotions, updates, or news through WhatsApp or email. You may opt out at any time by replying “STOP,” using an unsubscribe option where available, or contacting us directly.
3. Sharing Your Information
Shisha Fog does not sell your personal information.
We may share information only with trusted third parties where necessary to operate our business, including payment processors, delivery and logistics partners, website hosting and IT providers, analytics providers, and professional advisers or authorities where required by law.
Third-party providers are expected to handle personal information securely and only for the purposes necessary to provide their services.
4. Data Storage and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, loss, alteration, misuse, or destruction. These measures may include secure servers, encryption, access controls, and other appropriate security procedures.
If a personal data breach occurs, Shisha Fog will take appropriate action and provide notifications where required under applicable UAE law, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.
5. International Data Transfers
Some technology, hosting, payment, analytics, or e-commerce providers may process or store information outside the UAE. Where international transfers occur, we take reasonable steps to ensure that personal information is handled in accordance with applicable data protection requirements.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to recognize your browser or device, maintain your shopping cart and website preferences, improve website functionality, analyze traffic and performance, understand visitor interactions, and personalize content, promotions, and offers.
You may disable or manage cookies through your browser settings, although this may affect some website functionality.
We use Google Analytics to understand how visitors use our website, for example which pages are viewed, which products are added to the cart, where in the ordering process visitors stop, and how fast our pages load. Google Analytics uses cookies and receives your IP address, which Google uses only to derive an approximate location. We do not send your name, phone number, address or other contact details to Google Analytics, and we have disabled Google advertising features and ad personalisation for our website.
To recognise returning customers across devices and apply first-order and referral discounts correctly, our website stores a random device identifier in your browser and uses a one-way coded version of your phone number (not the number itself) as an anonymous customer identifier. We also record how you reached our website (for example a search engine, social media link or campaign link) together with your order, so we can understand which channels our customers come from.
Your orders, enquiries and sign-ups are kept in our customer records, including the items ordered, delivery details, order status and payment method, so we can deliver, provide support, apply discounts and referral credits, prevent misuse, and improve our service. We send you marketing messages only if you have agreed to receive them, and you can opt out at any time by replying on WhatsApp or emailing us.
You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on, to stop your visits being included in our analytics.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to complete and manage orders, provide support and after-sales services, manage bookings and enquiries, maintain business records, and comply with accounting, tax, regulatory, and legal obligations.
When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
8. Your Rights
Subject to applicable UAE law, you may have the right to request access to your personal information, request correction or deletion where applicable, withdraw consent for marketing, object to certain forms of processing, and request information about how your data is used.
To exercise your rights, contact Shisha Fog using the contact details below.
9. Third-Party Links
Our website may contain links to third-party websites, applications, payment providers, social platforms, or external services. Shisha Fog is not responsible for the privacy practices, security, or content of those third parties. Please review their privacy policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.
11. Contact Us
Shisha Fog — شيشة فوج | Phone / WhatsApp: +971 56 671 4004 | Dubai, United Arab Emirates | Instagram: @Shisha_fog