Terms of Service

Last Updated: 26 September 2026

These Terms govern access to and use of the Shisha Fog website, ordering channels, WhatsApp services, delivery services, rentals, event services, and related offerings. By visiting the website, placing an order, making a booking, or using our Services, you agree to these Terms together with our Privacy Policy, Delivery Policy, and Refund & Cancellation Policy.

1. Eligibility and Age Requirement

Shisha Fog services are intended only for customers aged 21 years or older as a company policy. By placing an order, you confirm that you meet this requirement, that the information you provide is accurate and complete, that you are legally permitted to receive and use the products or services ordered, and that you will provide valid proof of age or identification when requested.

Shisha Fog may refuse or cancel an order if satisfactory age or identity verification cannot be completed. Our services are intended for adult customers and existing smokers.

2. Our Products and Services

Shisha Fog provides traditional and electric shisha rental and delivery, home delivery throughout Dubai, Classic/Turkish/Russian flavour selections, private and corporate events, weddings and celebrations, hotel and holiday-home deliveries, yacht and desert setups, and venue partnerships with restaurants, lounges, hotels, and hospitality operators.

Product availability, equipment models, flavours, packages, and pricing may change. Packaging, colours, equipment appearance, accessories, or presentation may vary from photographs or promotional material.

3. Orders and Acceptance

Submitting an order does not automatically guarantee acceptance. An order is confirmed once Shisha Fog has accepted and confirmed the relevant delivery, rental, or booking details.

We may refuse, modify, or cancel an order because of product/equipment unavailability, incorrect pricing or information, delivery restrictions, inability to verify the customer, suspected fraud or misuse, safety concerns, or inaccessible delivery locations. Where payment has already been made for an order we cancel, applicable refunds are processed under the Refund Policy.

4. Pricing and Payment

Prices may vary based on shisha type, flavour tier, rental period, delivery destination, additional heads or materials, event requirements, and special setup requirements.

Payment is accepted by online payment link, card, or cash on delivery. You confirm that the payment information provided is accurate and authorized. Any extra heads, extra 10-coal portions, extra hours or other add-ons will be added to the invoice.

5. Delivery

Shisha Fog provides free standard delivery within Dubai, with typical delivery times of approximately 30–60 minutes depending on location and operating conditions. Orders outside Dubai generally require at least 4 hours advance booking and may be subject to additional delivery fees.

Delivery times are estimates and may be affected by traffic, weather, access, security procedures, incorrect location information, order volume, or events outside our reasonable control.

6. Rental Equipment

Unless clearly stated otherwise, equipment supplied as part of a rental service remains the property of Shisha Fog at all times. Typical rental periods are 24 or 48 hours.

Customers must keep equipment in reasonable condition, use it only for its intended purpose, not sell/transfer/modify/dismantle it, keep all chargers, batteries and reusable accessories together, and make equipment available for collection at the agreed time. Additional rental time may be added to the invoice.

7. Damage, Loss, and Customer Responsibility

The customer is responsible for rented equipment from receipt until return or collection. The customer may be responsible for reasonable costs related to lost equipment, missing components, physical damage, misuse, unauthorized modification, failure to return equipment, or damage caused by negligent/improper use.

Applicable costs may be deducted from a refundable security deposit or invoiced separately. Normal wear from proper use is not generally treated as customer damage.

8. Security Deposits and Verification

Certain bookings, particularly tourist, hotel, or holiday-home orders, may require a refundable security deposit or valid identification/approved verification document. Requirements will be communicated before confirmation. Refundable deposits are returned after collection and inspection, subject to equipment being complete and in good condition.

9. Traditional and Electric Shisha Sets

Traditional sets may include shisha equipment, two heads with selected flavour, heating equipment, charcoal, hose, and relevant accessories. Electric sets may include electric shisha equipment, two capsule heads/pods, extra battery, charger, and relevant accessories. Exact contents may vary by package and availability. Every setup is cleaned with professional shisha cleaning tools before delivery. The hose is single-use, and mouth tips are included.

10. Cancellations and Refunds

Orders may be cancelled free of charge before the delivery driver arrives. If the customer cancels after the driver arrives, delivery fees will be charged. Refunds and damaged or incorrect orders are handled under the Refund & Cancellation Policy.

11. Events and Special Bookings

Event services are generally quote-on-request. Pricing may depend on date, duration, location, guest count, number of setups, equipment type, flavour selection, staffing, access, and setup requirements. A booking is confirmed only after Shisha Fog approves the details and any required payment or deposit is completed. Event bookings, including yachts, desert locations and special setups, require a minimum of 2 hours notice. We recommend 24 hours notice so we can prepare accordingly.

12. Venue and Hospitality Partnerships

Shisha Fog may provide tailored services to hotels, restaurants, lounges, hospitality venues, event organizers, and corporate partners. Partnership terms, commercial arrangements, responsibilities, revenue models, and service levels may be governed by a separate written agreement.

13. Responsible Use

Customers agree to use all Shisha Fog products and equipment responsibly and only for their intended purpose, follow safety instructions, and prevent underage persons from receiving or using age-restricted products. Shisha Fog may refuse service where it reasonably believes an order would be used unlawfully, unsafely, or in violation of these Terms.

14. Intellectual Property

All Shisha Fog brand names, logos, emblems, photography, videos, graphics, website content, product descriptions, designs, marketing materials, and written content are owned by or licensed to Shisha Fog unless otherwise stated. They may not be copied, reproduced, distributed, modified, published, or commercially used without prior written permission.

15. Third-Party Services

Our Services may connect with payment gateways, delivery platforms, mapping services, social media platforms, and analytics providers. Third-party services are governed by their own terms and privacy policies.

16. Limitation of Liability

To the extent permitted by applicable law, Shisha Fog will not be responsible for indirect, incidental, or consequential loss resulting from matters outside our reasonable control, including traffic/access delays, incorrect customer information, improper or unsafe use of equipment, third-party service failures, or unauthorized modification/misuse of rented equipment.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

17. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable costs resulting from unlawful or improper use of our Services, misuse of rented equipment, or material breach of these Terms.

18. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates. Any dispute will be subject to the jurisdiction of the competent courts of Dubai unless applicable law requires otherwise.

19. Changes to These Terms

We may update these Terms to reflect changes in our Services, operations, or legal requirements. The latest version will be published on our website with an updated “Last Updated” date. Continued use of our Services after an updated version becomes effective constitutes acceptance of the revised Terms.

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